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Frequently Asked Questions

The service club is an IT support model designed to fit the needs and budget of small or fully remote businesses as an alternative to a fully featured managed IT contract or operating without a service agreement.

The service club provides a middle-ground that covers the things that matter the most, without going overboard on extras. Doing it this way, we can focus on YOUR priorities and make the best use of your money.

Being a member of the service club and maintaining an ongoing relationship allows us to guarantee we will be there when you need us, we will know who you are, and that your problems will matter to us.

Additionally, an established partnership allows us to provide security and data backup services, including licensing and toolset management, to keep your systems and data safe.
Oh, and Service Club members get a $30/hr labor discount!

The Service club model prioritizes mission critical systems while giving our clients the flexibility to request projects and ‘nice-to-have’ services on an hourly basis, instead of locking them into a fully featured managed IT contract that they may not need.
Example Priorities:

  • Cybersecurity basics
  • Data backup
  • Uptime
  • Helpdesk service

Nice to haves:

  • Asset management
  • I.T. Budgeting
  • Vulnerability scanning
  • Risk assessments
  • Cybersecurity insurance reviews

Small businesses with up to 15 computers, whose onsite infrastructure is not subject to regulatory compliance requirements, or who handle compliance reporting in-house.

Examples of industries served:

  • Service Companies
  • Retailers
  • Financial planners
  • Insurance sales
  • Branch Offices
  • Franchise Offices
  • Farming & Produce
  • Real Estate Management & Sales
  • Logistics & Transportation
  • Car dealerships
  • Manufacturing
  • Service/trades
  • Restaurants
  • Chiropractors
  • And more!

The $10/pc/month charge is a software bundle that provides a complete workstation protection package by combining Datto RMM, Datto EDR, and Datto Backup into one service. It allows us to monitor and manage computers, apply updates, remotely support users, detect and respond to security threats, and recover workstation data if a device is damaged, compromised, lost, or corrupted. This helps reduce downtime, improve security, simplify IT management, and give the business a stronger safety net when endpoint issues occur.

The service club membership is a 12 month commitment, renewed annually. Add-on services can be added or removed at any time.

At this time, we provide onsite service to businesses in New Hampshire & Massachusetts, but we provide remote support to businesses throughout the country.

EverSafe can handle any issues with your servers, as well as desktop support.
We’re also happy to assist with application or equipment issues to support third party vendors and be their IT contact onsite, so your team doesn’t have to.

Yes! Eversafe offers ongoing Firewall/Wi-Fi management as optional add-ons if you’re looking to take your cybersecurity to the next level.

During our initial discovery, we will let you know if we have any recommendations, and discuss how to best support your environment going forward. We also offer an emergency equipment loaner program for critical equipment!

Yes we can, we will meet with your team to help determine the best solution for your business, and then scope a project to help get it implemented!

Same day! As soon as the paperwork is finalized, and you’re officially a member, we will prioritize any emergency issues, and then get started with the onboarding.

EverSafe IT Service Club

The EverSafe IT Service Club is designed for organizations that rely on technology to run their business but don’t require the ongoing support and maintenance of a traditional Managed IT Services plan.

Today’s cloud-based systems are more reliable than ever. When properly designed, secured, and maintained, technology should simply work. Many businesses don’t need a full-service IT department—they just need a trusted partner they can call when something unexpected happens.

That’s where the EverSafe IT Service Club comes in.

When technology issues arise, you need experienced professionals who can respond quickly, solve problems efficiently, and provide honest guidance at a reasonable cost. Service Club Membership gives you the peace of mind of knowing that a knowledgeable team is available when you need help, without the expense of a comprehensive managed services agreement.

 

Benefits of Membership

  • Access to experienced IT professionals when issues arise
  • Priority response compared to non-members
  • Discounted hourly service rates
  • Flexible support options tailored to your needs
  • Trusted advice on technology, security, and business systems
  • No long-term managed services commitment required

 

Is Service Club Right for You?

Service Club Membership is ideal for organizations that:

  • Primarily use cloud-based applications and services
  • Have minimal on-premises infrastructure
  • Require occasional IT assistance rather than ongoing management
  • Want a trusted technology partner available when needed
  • Prefer a pay-as-you-go support model

When Managed IT Services Make More Sense

If your organization has complex technology requirements, strict compliance obligations, advanced cybersecurity needs, multiple locations, or mission-critical systems that require proactive monitoring and maintenance, a fully managed IT program may be a better fit.  Managed IT Services provide continuous oversight, proactive maintenance, cybersecurity management, strategic planning, and the benefits of having a virtual IT department dedicated to keeping your systems secure, reliable, and productive.  Don’t worry—we can help you determine which approach is right for your organization and, if necessary, introduce you to a trusted Managed Service Provider (MSP) that fits your needs.

EverSafe IT Understands Small Business!

No Service Agreement

Just right!

EverSafe IT Service Club

Fully Managed IT

Apply For Membership Today!

Service Club Membership is available throughout Northen Massachusetts and Southern New Hampshire.
Apply Now

Apply For Membership Today!

Service Club Membership is available throughout Northen Massachusetts and Southern New Hampshire.
Apply Now