EverSafe Service Desk
Eversafe IT Service Desk offers 24 x 7 support 365 days per year including holidays.
When you have questions or issues with desktops, mobile devices, networks, operating systems, printer hardware and software, installation and setup, email and so much more, the EverSafe Service Desk is available around the clock and all year long, including holidays. One call connects you with a trained technician who remains your primary contact until your questions are answered and any issues are resolved.
Level 1 and Level 2 technicians for desktop and server side support have access to comprehensive end-user system information, which results in deeper, more informed insights and faster, more effective problem resolution. For more complex Level 3 and 4 service issues, the Service Desk is seamlessly integrated with our remote monitoring and management platform and network operations center (NOC).
The expert and responsive EverSafe Service Desk handles inquiries and problems related to the following systems and tasks, among others:
- Desktop operating systems (Microsoft Windows 2000 and up, MAC OSX Lion)
- Office suites (Microsoft Office 2000 and up)
- Email clients (Microsoft Outlook 2000 and up)
- Browsers (Internet Explorer 6 and up, Mozilla Firefox)
- Third-party and proprietary software
- PC and network troubleshooting
- Handheld and mobile device configuration and troubleshooting
- Administrative tasks
- Software installations
- Virus and spyware removal
- File and folder restores.
Whether taking care of incidents or responding to routine requests for service, our Service Desk offers you a single point of contact delivering a high level of skill and high resolution rates. We keep your budget manageable and predictable by providing the services you need at a set monthly fee.
EverSafe is your go-to resource for managed IT, security and compliance, cloud and consulting services. Our team is your team.
EverSafe managed IT services and products improve your IT practices, enabling reliable, secure and regulatory complaint IT while increasing your bottom line with affordable solutions. We give you the benefits of proactive monitoring, reduced downtime, 24/7/365 support, worry-free technology and much more.
Contact us today for information about our Managed IT Services, Security & Compliance, Cloud and IT Consulting products and services.